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Frequently Asked Questions
Find answers to common questions about our products and services.
Yes. Every product sold on MobileZone is 100% genuine and sourced directly from authorised brands and official distributors. We do not deal in refurbished or duplicate products.
Yes, we ship products to most locations across India through reliable logistics partners. Delivery timelines may vary based on your pin code and product availability.
Cash on Delivery is not available for mobile phones and high-value gadgets. All such purchases must be prepaid.
COD may be available on select accessories.
Orders are usually dispatched within 24–48 working hours after confirmation. Delivery typically takes 3–7 working days, depending on your location.
Yes, you can cancel your order before it is shipped. Once an order is dispatched, cancellation is not possible.
Mobile phones are eligible for return only in case of manufacturing defects or transit damage, subject to verification. Returns are not accepted for reasons like change of mind, color preference, or model choice.
Refunds are initiated only after we receive and verify the returned product. Once approved, refunds are processed within 5–7 working days to the original mode of payment.
Yes. All mobile phones come with a brand-authorised warranty. Warranty terms and service are governed by the respective brand and can be availed at authorised service centers.
If your product arrives damaged, please contact us within 24 hours of delivery with clear images or an unboxing video. Our team will assist you with the next steps.
Yes. Once your order is shipped, you will receive tracking details via email or WhatsApp to monitor your delivery status.
Yes. We handle bulk orders and corporate requirements. Please reach out to us through the contact form or customer support for special pricing and assistance.
You can contact us via the Contact Us page, email, or phone number listed on the website. Our support team is happy to help with orders, products, or service queries.